Shipping & Returns/Refund Policy
We currently only ship within the United States, including Alaska ,Hawaii, U.S. Territories & underlying Islands including the Federated States of Micronesia.
We offer FREE SHIPPING on all our MRE Cases throughout the Contiguous United States.
Alaska, Hawaii, U.S. Territories, and underlying Islands are subject to a Shipping & Handling Fee at Check Out.
Please see Shipping Chart below for all estimated shipping deliveries.
Refund & Exchange Policy
THE MRE SHOP wants you to be happy with your purchase! If there is any problems, or your order doesn’t meet your expectations let us know!
We do not accept returns or exchanges on MRE products. But if the item you purchased is defective please contact us within 14 days at email@example.com or on our “Contact Us“ page of our website, we will require an email with a Photo / Image and a brief description of your defect issue.
Upon receipt of the refund/defect claim, we will examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Unworn apparel & unused gear may be returned or exchanged within 30 days of purchase.
Gear & Apparel
To be eligible for a return, gear & apparel items must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Receiving a Damaged Item
MRE’s are designed to be able to withstand parachute drops from 380 metres (1,250 ft) and non-parachute drops of 30 metres (98 ft), so they should be able to handle a mailing delivery service. But just incase your MREs arrive damaged due to rough delivery, let us know right away at firstname.lastname@example.org, or on our “Contact Us“ page of our website. We will require an email with a Photo / Image and a brief description of your issue so a claim can be started with the delivery carrier as soon as possible.